Please answer the following questions in order to process your application.
Select your working status in the UK *
File Attachments:
(2MB file maximum. doc, docx, pdf, rtf or txt files only)
* denotes required field
Additional Information:
Availability/Notice
Salary Expectation GBP
Approximately how far are you willing to travel to work (in miles) ?
Key Privacy Information
When you apply for a job, ComputerJobs will collect the information you provide in the application and disclose it to the advertiser of the job.
If the advertiser wishes to contact you they have agreed to use your information following data protection law.
ComputerJobs will keep a copy of the application for 90 days.
More information about our Privacy Policy.
Job Details
1st/2nd Line Support Technician (Permanent)
Location: Bristol Country: UK Rate: £25k - £29k per annum
Robert Half Technology are recruiting on a retained basis for an IT Support Engineer to join Safeguard Engineering Limited - a safety and environmental management consultancy, based in Bristol. This is a great opportunity to work for fast growing flexible business, and influence the development of its core IT systems as the company and its customer base grows.
The Organisation
Safeguard Engineering is a specialist Safety and Environmental Consultancy based in Bristol, with customers throughout the UK, but mainly in the South and South West of England. The team is primarily made up of ex Forces and MoD personnel, together with people who have a safety and environmental consultancy background. They formed the company in 2013 with the aim of providing a flexible and positive working environment for all employees, and with the aim of providing a service to their customers that is independent, expert, value for money and operated with integrity, openness and trust.
The role
Working closely with the IT Manager, the IT Support Engineer will be first port of call for any IT Support issues or requests, solving where appropriate and escalating where required. Building relationships with internal staff and upholding the reputation of IT within the organisation.
Responsibilities:
- Act as first point of contact for all IT Support Issues and requests via phone, email, teams or in
- Diagnose and resolve technical hardware and software issues, including laptops, printers, M365 products and Operating systems. Escalate Problems to the IT Manager where applicable/required.
- Provide User training and assistance on various IT Systems and applications to ensure efficient and effective usage by staff members.
- Install, configure, and deploy computer hardware, peripherals, and software applications. Ensure compatibility, security, and proper functionality.
- Maintain and update records of IT Support activities and processes, including ticketing, known issue documentation, knowledge base articles and more.
- Assist with the management of the Microsoft 365 environment, including Intune, autopilot, Sharepoint and Exchange
- Create new users as required, provide set up and run Inductions where
- Communicate technical information effectively to non-technical users in a clear and understandable Keep users informed about the status of their IT Support requests
- To work in accordance with, and always implement, the companies Quality Management System (QMS)
- Assist the IT Manager and team with support tasks, IT Project rollouts and planning where required
Qualifications and Experience:
- 2 years of experience on an IT Helpdesk or similar role
- Proficient in troubleshooting Windows OS Environments
- Knowledge of Microsoft 365 suite and administration
- Strong Customer Service and communication skills
- The ability to work effectively in a team, collaborate and share knowledge
Desirable Experience/Knowledge:
- Experience with Unifi Access points
- Experience with Sophos Firewalls
- Experience with security products such as Threatlocker, SentinelOne and Defender for Endpoint
- Experience with managing Intune, EntraID and Microsoft Security products
- Full UK Driving license
Salary/logistics:
- £25,000 - £29,000 basic salary DOE
- Company bonus scheme
- Work from the Bristol Office at least 3 days a week
- Occasional travel to satellite sites in the UK
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice
Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself
Posted Date: 02 May 2024
Reference: JS-06010-0012958377
Employment Agency: Robert Half
Contact: Rory Kirkman