Permanent - 2nd Line IT Support - Newcastle/Hybrid

* Role: 2nd Line IT Support
* Location: Newcastle Upon Type/Hybrid
* Sector/Industry: Healthcare

* Provide customer support and perform service desk incident management.
* Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents.
* Actively use IT Service Management (ITSM) software and asset tracking applications.
* Provide troubleshooting services for desktops, laptops, printers, and software.
* Evaluate new software and hardware solutions.
* Install and test new software.
* Inventory all software and hardware, ensuring the inventory is updated at all times.
* Administer Microsoft Windows Network, including modifications to user rights and adding or deleting users.
* Provide Microsoft 365 administration and end-user support.
* Perform backup functions, monitor backups, and prepare backup tapes for off-site storage.
* Manage IT user documentation.
* Undertake training and development to maintain awareness of new and emerging technologies.
* Identify IT customer training requirements and liaise with HR to ensure the correct courses are made available.

Relevant Functional/Technical Skills or Industry Experience:

* Experience with IT Service Desk Support.
* Knowledge of Microsoft O365 and Desktop applications.
* Knowledge of Enterprise back-up software.
* Knowledge of Citrix environment.
* Experience working in a highly regulated environment.
* Knowledge of Microsoft SharePoint.

This position may require some travel and after-hours work, and the successful candidate must be flexible in this regard.

Please feel free to contact myself - Daisy Nguyen ( (see below) ) at Gibbs Hybrid for a confidential chat to know more details about the role.

Please also note: Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.